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Accessibility Statement

This accessibility statement applies to Shiftclick.co.uk

This website was created by Manchester Digital Laboratory Community Interest Company Ltd (MadLab) in partnership with Stockport Council.

We want as many people as possible to be able to use this website. For example, that means you should be able to: 

• change colours, contrast levels and fonts 
• zoom in up to 300% without the text spilling off the screen 
• navigate most of the website using just a keyboard 
• navigate most of the website using speech recognition software 
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 
  

We’ve also made the website text as simple as possible to understand. 

‍AbilityNet  has advice on making your device easier to use if you have a disability. 

How accessible is this website?

All parts of this website are fully accessible. 

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: 

• email feedback@shiftclick.co.uk 
• call 0800 538 5933 
  

We’ll consider your request and get back to you in 10 days.

Reporting accessibility problems with this website

‍We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements:  

• email help@shiftclick.co.uk 
• call 0800 5385933 
  

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint,  contact the Equality Advisory and Support Service (EASS) . 

Contacting us

Find out how to contact us at  https://www.shiftclick.co.uk/contact  

Technical information about this website’s accessibility

Shift Click is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

Compliance status

This website is compliant with the  Web Content Accessibility Guidelines version 2.1  AA standard. 

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages. 

The accessibility regulations  do not require us to fix PDFs or other documents published before 23 September 2018  if they’re not essential to providing our services. For example, we do not plan to fix [example of non-essential document]. 

Any new PDFs or Word documents we publish will meet accessibility standards. 

Live video

We do not plan to add captions to live video streams because live video is  exempt from meeting the accessibility regulations .  

Preparation of this accessibility statement

This statement was prepared on 08/01/2021. This website was last tested on 08/01/2021. The test was carried out by the Shift Click team.